FAQ
1. What sizes do you offer?
We offer a wide range of sizes to cater to various body types. To ensure the perfect fit, please refer to our Size chart available on each product page. If you're unsure about your size, feel free to reach out to our customer support team for assistance.
2. How can I place an order?
Placing an order with Rytux is simple:
- Browse our collection and select the item(s) you wish to purchase.
- Choose your preferred size, color, and quantity.
- Add the items to your shopping cart.
- Proceed to checkout, providing your shipping and payment details.
- Complete your order and receive an order confirmation via email.
3. What payment methods do you accept?
We accept the following secure payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Wallets: PayPal, Google Pay, Apple Pay
- Bank Transfers: For bulk or wholesale orders (contact us for details)
All payments are processed in the currency displayed at checkout.
4. How long will it take to receive my order?
After your order is processed, delivery typically takes 7 to 15 business days (Monday to Friday). Delivery times may vary based on your location, shipping method, and external factors such as weather conditions or carrier delays.
5. Do you offer free shipping?
Yes, we are pleased to offer free shipping on all orders all around the globe.
6. Can I track my order?
Absolutely! Once your order is shipped, you will receive an email containing tracking information. You can use this tracking number to monitor the progress of your delivery in real time.
7. Can I change or cancel my order?
Once an order is confirmed and processing has begun, we are unable to make changes or cancellations. If you need to adjust your order, please contact us immediately, and we will do our best to assist you.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your order. Provide your order number, a description of the issue, and photos if applicable. We will promptly resolve the issue by offering a replacement or a refund.
9. How do I return or exchange an item?
We offer hassle-free returns and exchanges within 30 days of receipt. To initiate a return or exchange, please refer to our Return & Refund Policy. For any questions, feel free to reach out to our support team for further assistance.
10. Are your products made of sustainable materials?
At Rytux, we are committed to sustainability. Many of our garments are crafted from eco-friendly fabrics, and we continue to explore and incorporate more sustainable materials into our collections.
11. How do I contact customer service?
If you have any questions or require assistance, our customer support team is here to help. You can reach us via:
Business name: RZA TECHNOLOGIES INC
Phone: +1 (203) 539-0097
Email: support@rytux.com
Address: 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702
12. Can I change my shipping address after placing an order?
Once an order has been processed, we cannot change the shipping address. Please double-check your details at checkout to ensure accuracy. If you notice an error shortly after placing your order, contact our customer support team immediately, and we will do our best to assist you.
13. Do you ship internationally?
Currently, we offer shipping to the United States, United Kingdom, Canada, and Australia. We are always evaluating new shipping destinations, and we hope to expand our global reach soon.
14. What if my order is delayed?
While we strive to fulfill all orders on time, occasional delays may occur due to external factors such as weather, customs, or peak shipping periods. If there are significant delays with your order, our customer support team will notify you and work to resolve the issue promptly.
15. Can I apply a discount code to my order?
Yes, if you have a valid discount code, you can apply it during the checkout process in the Promo Code field. Once your order is completed, the discount cannot be applied retroactively.